Shipping policy
Shipping Policy
Welcome to Busy Board Toys. We are committed to delivering your orders quickly, safely, and reliably across Australia and selected international destinations.
Processing Times
- Orders are typically processed within 1–3 business days after payment confirmation.
- During peak seasons, sales events, or holidays, processing times may be slightly longer.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Within Australia
We ship Australia-wide using trusted courier and postal services.
Estimated Delivery Times
- Standard Shipping: 3–8 business days
- Express Shipping: 1–4 business days
Delivery times may vary depending on your location and courier availability.
International Shipping
We currently offer international shipping to selected countries.
- International delivery times generally range between 7–21 business days depending on destination and customs processing.
- Customers are responsible for any customs duties, import taxes, or additional fees charged by their country.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery location
- Package size and weight
- Selected shipping method
From time to time, Busy Board Toys may offer free shipping promotions on eligible orders.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing:
- Tracking number
- Courier details
- Tracking link
Please allow up to 24 hours for tracking information to update.
Incorrect Addresses
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided:
- Delays may occur
- Additional shipping fees may apply
- We cannot guarantee successful delivery
Please contact us as soon as possible if you need to update your shipping details after placing an order.
Lost or Delayed Parcels
If your parcel is significantly delayed or appears lost in transit, please contact us and we will work with the shipping provider to assist you.
While we aim to ensure every order arrives safely, Busy Board Toys is not responsible for delays caused by:
- Courier disruptions
- Weather events
- Customs processing
- Public holidays
- Incorrect shipping information provided by customers
Damaged Deliveries
If your order arrives damaged:
- Take clear photos of the packaging and products
- Contact us within 48 hours of delivery
- Include your order number and supporting images
We will review the issue and arrange a suitable resolution where applicable.
Contact Us
For any shipping-related questions, please contact our customer support team through our website contact page or customer service email.